Refund policy
Cancellation Policy:
Orders cannot be cancelled once shipped.
Before the order is out for delivery, you may cancel your order by providing us your order no. and reason for cancellation through E-mail/ WhatsApp.
Orders rejected upon delivery:
There will be no refunds given for an order rejected upon delivery.
Return for refund and/or Exchange Policy:
Orders/products will be eligible for return for refund and/or exchanged only in case of:
- Expired order/products received
- Damaged (during transit)/ faulty order/products received
- Wrong order/products received
In above circumstances, you may apply for a refund or exchange of products of the same value.
Customer shall receive their exchange/return product within 5-7 business working days.
The refund will be processed and credited within 4-5 business working days.
You must apply for a return for refund or exchange within 5 days of receiving the order/product.
Kindly make a video while unpacking the order, check all products thoroughly and products found damaged in such an uncut/unedited video can be claimed for refunds/exchanges.
Steps to initiate an exchange/return for refund:
Drop us a mail at contact@fetchpetproducts.in with your order no., details of the products, at least 2 pictures of the damaged product/order and an uncut/unedited unpacking video of the order.
We do not accept exchange/ refund for return claims on the following product categories:
- Clothes
- Animal Beds/Mattresses
- Animal huts & tents
Return/exchange claims will not be entertained in case the products are used/ damaged/ dirty or packaging is destroyed/open/dirty.
