Customer Information


Cancellation Policy

Orders cannot be cancelled once shipped.

Before the order is out for delivery, you may cancel your order by providing us your order no. and reason for cancellation through E-mail/WhatsApp.

Orders Rejected Upon Delivery

There will be no refunds given for an order rejected upon delivery.

Return & Exchange Policy

Orders/products will be eligible for return for refund and/or exchange only in the following cases:

  • Expired order/products received
  • Damaged (during transit) / faulty order/products received
  • Wrong order/products received

In the above circumstances, you may apply for a refund or exchange of products of the same value.

5 Days Time limit to apply for a return, refund or exchange after receiving your order.
4–5 Days Expected processing time for your refund after approval.
5–7 Days Expected delivery time for an exchange or return product.

Unpacking Your Order

Kindly make a video while unpacking the order and check all products thoroughly.

Important

Products found damaged can be claimed for refunds/exchanges only with an uncut/unedited unpacking video of the order.

How to Initiate a Return

Steps to initiate an exchange/return for refund

Drop us a mail at contact@fetchpetproducts.in with the following:

  • Your order number
  • Details of the products
  • At least 2 pictures of the damaged product/order
  • An uncut/unedited unpacking video of the order

Products Not Eligible

We do not accept exchange/refund claims on the following product categories:

  • Clothes
  • Animal Beds / Mattresses
  • Animal Huts & Tents

Return/exchange claims will not be entertained in case the products are used, damaged, dirty or the packaging is destroyed, open or dirty.